I. Geographic Expansion
- G-Square successfully entered the North American markets, on-boarding two new clients from this region.
- The US market, being a critical area for future growth, has become a significant focus.
- G-square also acquired an additional client in South Asia.
- This comes on top of our exiting presence in the UK, ME Asia, SE Asia, and India.
II. Client Growth & Segments
G-Square achieved a major milestone by servicing 50 clients globally. The client base spans across multiple regions, including:
- US
- UK
- Middle East Asia
- South East Asia
- South Asia
- India
The company also diversified its industry exposure, adding Call Centres to its primary sectors, which include:
- Financial Services (Banks, Wealth & Asset Management, Insurance, Finance companies)
- Hospitality
- Retail
- Real Estate
III. Product Developments
Narrator Enhancements:
- Launched an AI Insights feature in Narrator, incorporating Descriptive, Deep, AI, and Prescriptive insights. These are powered by robust ML models, offering enhanced performance and prescriptive actions based on predictive analytics.
- Introduced LLM (Large Language Model)-based language enhancements to the AI Insights feature, improving communication and contextual responses.
- Added forecasting capabilities, allowing users to view trends and forecasts of key data points.
Ask Narrator 2.0: Powered by Generative AI models, the updated version can address complex queries with intelligent answers supported by relevant data.
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